Returns and refunds.

If an item arrives damaged, incorrect, missing, or different from what you ordered, contact the Cosmetica team with your order number and clear details.

Photos of the product, packaging, and delivery condition can help the team review the issue faster.

For hygiene and product safety, opened, used, or tampered beauty products may not be suitable for return unless there is a confirmed order or product issue.

Keep all packaging, seals, labels, and accessories until the return request has been reviewed.

Refund or replacement options depend on the order issue, product condition, and payment method. The team will confirm the available resolution after review.

For cash on delivery orders, refund handling may require direct coordination with customer support.

Send the order number, customer email, product name, variant details, and a short explanation of the issue. This gives support enough context to respond clearly.